Support
Support
SPC Technology provides operational support for organizations using Phoebus ERP in their daily business processes.
If you require assistance with system usage, operational issues, or technical questions, you can use the support channels below to reach the appropriate support team.
Submit a Support Ticket
For most support requests, the recommended method is to submit a ticket through the Phoebus support portal.
The ticket system allows our support team to track issues, provide structured responses, and maintain clear communication throughout the resolution process.
Typical support requests include:
- Product usage questions
- Operational or workflow issues
- System error investigation
- Configuration guidance
- Follow-up requests related to previous support cases
Operational Support
Our support team assists customers with the day-to-day operation of Phoebus ERP.
- Guidance on business workflows within the system
- Assistance with financial and operational processes
- Clarification of system behavior or configuration
- Help resolving operational interruptions
Support is provided with the goal of helping organizations maintain smooth and reliable ERP operations.
Customer Documentation and Guidance
SPC Technology continues to expand customer guidance and documentation for Phoebus ERP.
As these resources are organized, customers will be able to access:
- Operational guidance
- Product usage explanations
- Configuration references
- Best practices for system operation
Documentation resources will be made available through the support portal and customer communication channels.
Direct Support Contact
If you require direct assistance, you may also contact the support team.
- Helpdesk portal: http://phoebus.asia/Tickets/New
- Support phone: +84 287 037 6896 - Ext 183
- Consultant: +84 287 037 6896 - Ext 184
- Email: [email protected]